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Frequently Asked Questions

What Can I Claim For?

‘Unenforceable’ Credit Card and Loan Agreements, Mis-sold Payment
Protection Insurance and “Unfair” Credit Card Charges.


Is This A Legal Process?

Yes, challenging your Credit Agreement is a Legal Process. We have an exclusive partnership with our PANEL OF SOLICITORS, plus our associates retain the services of a BARRISTER who is an expert in Consumer Law: he is available to give guidance on our clients’ cases, as required.


Can I Make A Claim Against Any Credit Agreement?

Yes, as long as the outstanding balance is between £3,000 to £25,000 and was taken out before 6th April, 2007, so it is governed by the Consumer Credit Act of 1974.

The initial aim of Debt Clear Solutions is to assist you in clearing all of your outstanding balances on your Credit Cards and Loans that have ‘Unenforceable’ Credit Agreements. However, you may also be entitled to further compensation due to Unfair Credit Card Charges or Mis-sold Payment Protection Insurance (PPI). By lodging a MULTIPLE CLAIM, you may be surprised to discover you are entitled to compensation.

Our team of Claims Specialists examines the different aspects of your Credit Agreements. However, we need to gather your information first. That way, we can assess exactly what you can claim for.


What Documents Do I Need To Submit?

It is always a much faster process if you can dig out all your paperwork on each of your cases before you talk to our Claims Specialists. There is also an opportunity to submit some basic information online so that we can get a clear picture of whether you may have a potential claim, and speed up the process of relieving some of this financial pressure for you.

Once we have assessed your claim to check it meets with the necessary minimum criteria, you will then be guided, by your Claims Specialist, through the claims process.


Why Have These Issues Come To Light?

This information has been in the public domain for some time, however, given the current economic turmoil, we, the consumers, are now fighting back.

A recent example of this with regard to challenging ‘Unenforceable’ Credit Card and Loan Agreements, occurred on 8th April, 2009, at Chester Court, where Judge Halbert found in favour of the consumer in the case between Mr. Michael Walker and the lender Southern Pacific Personal Loans (SPPL). The Judge formally handed down a judgement confirming SPPL had breached a prescribed term of the Consumer Credit Act (CCA), meaning the loan between Mr. Walker and SPPL cannot be enforced by the lender. Consequently, Mr. Walker is no longer required to pay the loan back.

Most consumers are now fully aware of unfair bank charge reclaims. However, the issue of “Unfair” Charges being added to Credit Cards is now also coming to light. Consumers are challenging excessive and unnecessary charges being added to their Credit Card debt pertaining to late payments or exceeding their credit limit.

Recent press coverage has also highlighted the mis-selling of PPI’s (Payment Protection Insurance). ‘Which?’ magazine in June 2008 stated: ”…..as many as 2 million policies have been sold to people who may not be eligible for cover…”

‘Which?’ estimates that “around 6 million PPI policies - about a third of the market - were attached to loans at the end of 2006.” Doug Taylor spokesman from ‘Which?’ said, “We have always known that people were being mis-sold PPI, but we were still amazed to discover the scale of it.”


Is This The Same As A Debt Management Service Or An Alternative To Bankruptcy Or An IVA?

No, Debt Clear Solutions does not offer a Debt Management Plan, or an alternative to Bankruptcy, or an Individual Voluntary Arrangement (IVA), but we do help people to clear any debt that may be as a result of an ‘Unenforceable’ Credit Agreement. To date, we have discovered that a substantial number of all Credit Card and Loan Agreements, taken our prior to April 2007, may be flawed, and therefore may be ‘Unenforceable’. This means that your outstanding debt may be either reduced significantly or written off.


Will I Have To Communicate With My Lenders Directly?

No, once you have given authorization for our Claims Specialists to act on your behalf, your Lenders cannot bother you in relation to your claim. All communication will be between the Lender and our Claims Specialists and Solicitors.


Can I Still Make A Claim If I'm Already In A Debt Management Plan or an IVA?

Yes, you can still lodge a claim for any of your original Credit Agreements that have been ‘Audited’ by our Claims Specialists and have been deemed ‘Unenforceable’.


How Long Will It Take To Clear My Debt?

This depends on the type of debt. It can take from 6 to 12 months depending on the case, although in some cases a successful resolution can be reached in as little as 3 months. We will be able to give you a better idea once we your case is under way. Obviously, each case is different.


Will My Case Go To Court?

Many of our cases settle prior to court, so court action is unnecessary. Where court action is required, your assigned Solicitor will be handling this for you.


How Much Does It Cost?

The fee is £295.00 per Credit Agreement. This includes all aspects of your claim from the initial ‘Audit’ of your Credit Agreement through to the Legal Challenge, should our Solicitors deem it ‘Unenforceable’.


When Do I Pay The Fee?

Our fee is paid, in full, prior to commencement of the claims process.


Is There A Discount?

Should you refer a family member, friend or colleague to Debt Clear Solutions, so we can fight for their consumer rights too, you will receive £25 for each person who becomes a client.


Apart From The Initial Fee, Are There Any Other Hidden Costs?

NO. There are NO FURTHER FEES during, or on completion of, the claims process.

We have private funding available from a major equity investor to take your case through the LEGAL PROCESS, without any further cost to you. We also work in association with a large City Insurance Firm who provide AFTER THE EVENT INSURANCE so you are represented on a NO WIN NO FEE basis. This ensures you do not incur any further costs apart from the initial fee you pay at the commencement of the claims process.

Only a very few companies currently specialize in genuinely challenging Unfair Credit Agreements and successfully clearing their clients’ outstanding Credit Card and Loan balances. Debt Clear Solutions prides itself on being one of the few companies who does not charge their clients a percentage of the cleared balance upon successful resolution of the case.


What If The Solicitor decides That I Do Not Have A Valid Claim?

If this is the case, we will REFUND 100% OF YOUR FEE.


For further answers to specific Frequently Asked Questions:

Unenforceable Credit Card & Loan Agreements
 
Mis-sold Payment Protection
 
Unfair Credit Card Charges
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Debt Clear Solutions Ltd is regulated by the Ministry of Justice in respect of regulated claims management activities.
Registration Number CRM15623.

Debt Clear Solutions Ltd. International House, Suite 501, 223 Regent St, London, W1B 2QD
Registered in England as a Limited Company Registration No. 06610207

Debt Clear Solutions © 2009.

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