CALL US ON:
0800 334 5395
Home    |     Success Stories    |    How it Works    |     60 Second Test    |     FAQ    |     Jobs    |    Claims Training
Frequently Asked Questions

What Does Your Company Do?

Our goal is to help you eliminate the debts you do not have to pay, reduce the debts you do have to repay, and receive any money owed to you by your lenders.

We achieve this by:

1. Reclaiming any compensation you may be owed as a result of being mis-sold a Payment Protection Insurance (PPI) Policy when you took out your credit card, loan or mortgage.

2. Challenging any COURT SUMMONS you may have received from your lender for failing to maintain your repayments. Our Solicitors will DEFEND YOU IN COURT on a NO WIN NO FEE basis.

3. Examining any current County Court Judgments you may have against you to see if there is a valid case to appeal.

4. Obtaining and auditing any credit agreements you signed when you took out your credit card or loan, to see they are flawed, and so potentially unfair. This means our Solicitor may be able to negotiate a reduction of your outstanding balance or, in some cases, you may not have to pay back the money you currently owe.

5. For the debts you do have to repay, if you are struggling to do so, we can implement a debt management strategy that can reduce your monthly payments, potentially freeze your interest, and negotiate with your lender to close the debt by offering a reduced full and final payment.

6. Examining any current County Court Judgments (CCJ) you may have against you to see if there is a valid case of appeal to get it removed.


Can I Make A Claim Against Any Credit Agreement?

Yes, as long as the outstanding balance is between £1,500 to £25,000


Can I Claim For A Loan Or Credit Card That I Have Already Paid Back?

You CANNOT challenge a credit card or loan that has been redeemed, as the debt has already been repaid. YOU CAN CLAIM COMPENSATION FOR ANY PAYMENT PROTECTION INSURANCE YOU HAD ON THAT LOAN, as long it was paid off within the last 6 years. You can reclaim compensation on a mortgage or re-mortgage if it has been redeemed in the last 12 years.

We can lodge a claim for ALL the money you have paid to your lender for the policy, plus all the interest you were charged on top of the policy fee AND 8% annual interest for every year you paid your contributions.


Will I Get Back Any of The Past Payments I Have Made On My Credit Card or Loan?

No, you will not, and please do not let any claims company convince you otherwise! The goal when challenging a potentially unenforceable credit agreement is to not have to repay the current balance.

Should the case ever get to court, you have to remember that it is a Judge who decides what is fair and just, and even if it is proven that your Credit Agreement is unfair, and therefore unenforceable, you still had the money and you spent it. In light of this, to not have to repay the money is a truly successful outcome.

Should any other claims company offer to ‘write-off’ your credit card or loan AND get all your past payments back, ask them for documented evidence of this. Remember, receiving money back as compensation for a Mis-sold Payment Protection Insurance policy is not the same, and should not be confused with reclaiming past loan or credit card payments.


What Documents Do I Need To Submit?

As soon as you contact us, we will forward you our Claims Pack, once you have spoken directly with one of our Claims Specialists who can quickly ascertain what you may be entitled to. It is always a much faster process if you can dig out all your paperwork on each of your cases before you talk to our Claims Specialists.

There is also an opportunity to submit some basic information online so that we can get a clear picture of whether you may have a potential claim, and speed up the process of relieving some of this financial pressure for you.

Once we have assessed your claim to check it meets with the necessary minimum criteria, you will then be guided by your Claims Specialist through the claims process.


Why Have These Issues Come To Light?

This information has been in the public domain for some time, however, given the current economic turmoil, we, the consumers, are now fighting back.

Most consumers are now fully aware of unfair bank charge reclaims. However, the issue of “Unfair” Charges being added to credit cards is now also coming to light. Consumers are challenging excessive and unnecessary charges being added to their credit card debt pertaining to late payments or exceeding their credit limit.

Recent press coverage has also highlighted the mis-selling of Payment Protection Insurance. ‘Which?’ magazine in June 2008 stated: ”…..as many as 2 million policies have been sold to people who may not be eligible for cover…”

‘Which?’ estimates that “around 6 million PPI policies - about a third of the market - were attached to loans at the end of 2006.” Doug Taylor spokesman from ‘Which?’ said, “We have always known that people were being mis-sold PPI, but we were still amazed to discover the scale of it.”


Can I Still Make A Claim If I'm Already In A Debt Management Plan or an IVA?

Yes, you can still lodge a claim for any of your original Credit Agreements that have been audited by our Claims Specialists and have been deemed potentially unfair, plus claim compensation for any mis-sold Payment Protection Insurance (PPI).


How Long Will My Claims Process Take?

This depends on the type of claim. A typical Mis-sold Payment Protection Insurance (PPI) claim, where the total amount of compensation due is less than £5,000 will take approximately 3-4 months; however, if the value of the claim is higher than £5,000, it will take longer as this will be put into the hands of our Solicitor. This is to ensure you receive the maximum compensation due, and our Solicitor may also need to challenge the potential unenforceability of the credit card or loan that the PPI is a part of, should breaches of the prescribed terms within the Credit Agreement be identified.

Challenging a stand alone, potentially unenforceable Credit Agreement can take 12-18 months. This is because it is a legal process, so no one can predict the time period or the outcome. Should the lender refuse to settle, and issue court proceedings, the waiting time for a court date can be several months. We will be able to give you a better idea once we your case is under way. Obviously, each case is different.

Should your lender have already issued legal proceedings against you, and the court date has been set, our Solicitors will step in immediately to defend you on a NO WIN NO FEE basis.


Will My Case Go To Court?

Many of our cases settle prior to court, so court action is unnecessary. However, if your lender chooses to initiate court proceedings, our Solicitor will defend you on a NO WIN NO FEE basis.


Can You Help Me If I Have Already Received A Court Summons?

Absolutely! If you have already received notification from the court that your lender has instigated legal proceedings against you, it is VERY IMPORTANT YOU CONTACT US IMMEDIATELY, so we can inform our Solicitors who will DEFEND YOU on a NO WIN NO FEE basis.


How Much Does It Cost?

Our fee for processing and auditing a potentially unfair credit agreement is £95.00 per claim.

We do not charge an upfront fee for processing a potentially Mis-sold Payment Protection Insurance (PPI). Our fee of 25% is deducted from the compensation we reclaim for you.

Where you are seeking compensation for a mis-sold payment protection insurance policy on a mortgage, We also require you to forward us a cheque or postal order for £10.00, made payable to the lender, to cover their administration fee for releasing a complete copy of your file.

The credit agreement on a loan or credit card over £25,000 cannot be challenged as potentially unenforceable as it is not governed by the Consumer Credit Act of 1974. The only claim you may have on a loan of this amount is a Mis-sold PPI policy. A claim of this size will automatically be put into the hands of our Solicitor.

Even if the original loan has been paid back, we can still lodge a claim for compensation for Mis-sold PPI, providing the loan was redeemed in the last 6 years. In the case of a mortgage, or re-mortgage, it has to have been redeemed within the last 12 years.


What If The Solicitor decides That I Do Not Have A Valid Claim?

If this is the case, and you are legally required to repay your current debts, we will endeavour to help you find an appropriate alternative solution to reduce your outgoings to a realistic and affordable level.


What If The Solicitor decides That I Do Not Have A Valid Claim?

If this is the case, and you are legally required to repay your current debts, we will endeavour to help you find an appropriate alternative solution to reduce your outgoings to a realistic and affordable level.


To Find Out How We May Help you Click The Box Below:

Make a Claim
Terms & Conditions | Privacy Policy | Complaints | Claims Training | Contact Us | Useful Sites | Site Map | News

Debt Clear Solutions Ltd. International House, Suite 501, 223 Regent St, London, W1B 2QD
Registered in England as a Limited Company Registration No. 06610207

Debt Clear Solutions Ltd is regulated by the Ministry of Justice in respect of regulated
claims management activities. Registration Number CRM15623.

Licenced under the data protection act certificate number: Z1825791

Debt Clear Solutions © 2009.

If you would like to receive more information please contact us: